Question 1

How do I place an order?

Accepted Answer

Browse our products, add what you'd like to your cart, and check out directly on the site — or message us on WhatsApp and we'll help you place the order there.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD) as well as online payments (cards, UPI, netbanking) through Razorpay.

Question 3

Can I change or cancel my order after placing it?

Accepted Answer

Message us on WhatsApp (+91 91722 85933) as soon as possible after ordering. If your order hasn't been packed yet, we'll do our best to update or cancel it.

Question 4

How long does delivery take?

Accepted Answer

Orders are packed and handed to our courier partner, Delhivery, within 1–2 business days. Delivery typically takes another 3–7 business days depending on your location, with remote areas sometimes taking slightly longer.

Question 5

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking ID and tracking link. You can also message us on WhatsApp anytime with your tracking ID for an update.

Question 6

Do you ship across India?

Accepted Answer

Yes, we ship pan-India through Delhivery. Any shipping charges are shown clearly at checkout before you complete your order.

Question 7

What's your return policy?

Accepted Answer

Since our products are food items, we don't accept returns for change of mind. But if your order arrives damaged, defective, spoiled, or different from what you ordered, we'll make it right — replacement or refund, at our discretion.

Question 8

How do I report a damaged or incorrect order?

Accepted Answer

Message us on WhatsApp or email welcome@gitamrimaaji.com within 24–48 hours of delivery, with your tracking ID and a photo of the item or packaging. This helps us resolve it quickly.

Question 9

How long do refunds take?

Accepted Answer

Approved refunds for online payments are processed back to your original payment method via Razorpay within 5–7 business days. Cash on Delivery refunds are processed via bank transfer or UPI once you share your details with us.

Question 10

Are your products made with artificial colours or preservatives?

Accepted Answer

No — our pickles and foods are naturally coloured and flavoured, with no artificial colours added. We make everything in small batches using traditional recipes.

Question 11

How should I store my order after it arrives?

Accepted Answer

Store in a cool, dry place unless noted otherwise on the product. Exact shelf life varies by product — you'll find it listed on each product's page.

Question 12

Are your products FSSAI certified?

Accepted Answer

Yes, Gitamri Maaji is FSSAI licensed (License No. 11525056000297), and our products are prepared under quality-controlled, hygienic processes.

Question 13

How can I contact you?

Accepted Answer

Reach us anytime on WhatsApp or by email at welcome@gitamrimaaji.com — we're happy to help with orders, products, or anything else.

Frequently Asked Questions

Frequently Asked Questions